Today marks an important moment in the journey of the National Pension Scheme Authority (NAPSA). It is with great pride and optimism that I announce the official launch of ICARE - a smart, agile, and transformative digital service platform designed to significantly improve how we interact with you, our valued members and employers.

The launch of ICARE represents a bold leap into a digital future where efficiency, transparency, and user-centric service define everything we do. ICARE is built around our core values — Integrity, Collaboration, Accountability, Respect, and Excellence — which are not just embedded in the name of the system, but in every aspect of how it functions.

With ICARE, we are introducing several key innovations:

• Automated submission of monthly returns, ending tedious manual processes.

• Real-time member verification to ensure accurate contribution records.

• Seamless payroll integration to simplify remittance of contributions.

• Automated compliance reminders to keep employers on track.

• Secure data exchange for better integrity and fewer errors.

And most importantly, ICARE puts you in control. Members can check their statements, update personal or beneficiary details, and communicate with us from anywhere at any time on any internet-enabled device.

The ICARE is about people, not technology. It’s about supporting the hardworking employer who needs streamlined services. It’s about the dedicated contributor who deserves fast, accurate, and transparent pension information. It’s about the future retiree whose dignity depends on a system they can trust.

This transformation has been shaped in consultation with our stakeholders through feedback, testing, and collaboration. And because we understand that change can be challenging, we have prepared robust support mechanisms: training, helpdesks, virtual and on-site assistance, and engagement forums to ensure you are never alone on this journey.

Looking ahead, ICARE is only the beginning. It forms part of a broader agenda to modernise public service delivery and ensure NAPSA remains responsive, reliable, and relevant in the digital age.

As we launch ICARE, I call on all employers, members, and partners to embrace this innovation, make full use of its features, and share your feedback with us. Together, let us build a pension system that works better for everyone now and for generations to come.

With ICARE, your future is just a click away.

Thank you.

Muyangwa Muyangwa