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MESSAGE FROM THE DIRECTOR GENERAL

On the Launch of the ICARE Platform

Extending social security coverage to all income earners

Social Security for All.

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Important Notice to Employers & Members: Launch of the New iCARE System

We are excited to announce the upcoming launch of our new digital platform - the iCARE which is going live on Monday, 16th June 2025. iCARE is set to replace the current eNAPSA. This transformation brings improved efficiency, reliability and user experience in managing your business relationship and statutory obligations with NAPSA.

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Be Smart, Secure your Future

Contributions, investment and benefits payment.

Our Value Preposition

NAPSA Lilayi Estate

Fully Serviced Plots on Sale. A prime location for exclusive living. Situated merely 12 kilometers southeast of Lusaka's bustling CBD. Click the link below to apply for your plot today!

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Investment Philosophy

NAPSA's investment strategy complies fully with statutory and regulatory requirements to ensure the growth and security of your pension.

Online Services

Access NAPSA's services online, including registration, contributions, and benefit claims.

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Quick Facts

44913
Active Employers
72529
Total Employers
1103643
Active Membership
3350648
Total Membership

Benefits

Benefit Types

NAPSA offers retirement, invalidity, and survivors benefits under both formal and informal sector schemes, with additional benefits like maternity, funeral grants, and insurance tailored to each sector.

Access to Credit

We will partner with a financial institution through an MOU to provide access to credit. T & C will apply

Funeral Grants

Paid to eligible beneficiaries upon the death of a contributing member, or to the member upon a beneficiary’s death

Invalidity Benefits

Paid to members under 60 with certified permanent invalidity, and meet the requirements as prescribed.

Maternity Benefits

Paid to female members with at least 12 contributions in the last 36 months before the birth of a child.

Retirement Benefits

Paid to contributing members that have reached the retirement age (lump-sum or 120 monthly pension).

Survivor Benefits

Paid to eligible relatives (spouses, children, or registered dependants) upon death on the pensioner

Weather Index Insurance

To be provided via MOU with an insurer to cover weather risks, subject to eligibility and T & Cs.

News

Latest News

DG's Message On the Launch of the ICARE Platform

Today marks an important moment in the journey of the National Pension Scheme Authority (NAPSA). It is with great pride and optimism that I announce the official launch of ICARE - a smart, agile, and transformative digital service platform....

16 Jun 2025

Learn More About iCARE

NAPSA has provided an iCARE FAQ document to help users understand and prepare for the new system.

13 Jun 2025

Public Notice: eNAPSA Shutdown

NAPSA's eNAPSA online platform was officially shut down on Thursday, 12 June 2025, in preparation for migration to the new iCARE system launching on 16 June 2025.

13 Jun 2025

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Our 2025 Strategic Goal

K10bn Contributions, K95bn Investments, 50% improvement on TAT & 15% Expense

The National Pension Scheme Authority (NAPSA) administers Zambia's social security system, providing income security through retirement, invalidity, and survivor benefits...

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Office Hours

Monday – Friday
08:00 – 17:00
Public Holidays
Closed
Weekends
Closed

Contact Us

677
info@napsa.co.zm
Levy Business Park Church Road P.O Box 51275 Lusaka, Zambia.