The National Pension Scheme Authority (NAPSA) has been voted as the Best Overall Company of the year 2019 in the implementation of Information Technology in its service delivery system. The Authority was awarded the prize at the Information and Communication Technology Association of Zambia (ICTAZ) Gala Dinner and Awards which took place at Neelkanth Sarovar Premiere Hotel in Lusaka on Friday 6 December 2019.

NAPSA was recognized for its continuous technological advancements which have enhanced efficiency and effectiveness in pension administration.

Presenting the award to NAPSA, Mr. Misheck Lungu, Permanent Secretary in the Ministry of Transport and Communications commended NAPSA for its enhanced ICT infrastructure and effort made towards the realization of a Smart Zambia which aims at improving service delivery and attaining a value-centred public service as pioneered by his Excellency Dr. Edgar C. Lungu, the President of the Republic of Zambia.

At the same function, NAPSA’s Systems Analyst, Mr. Daniel Chibesakunda was voted as IT Customer Service/ IT Support Professional of the year 2019.
Speaking when he received the two awards, Mr. Chibesakunda credited the success to the Authority’s customer centric work culture and the IT Department’s team spirit exhibited over the years, moving with modern technological trends in the execution of NAPSA’s mandate.

NAPSA has invested significantly in Information Communication Technology which has seen the institution transform from a paper-based to ICT-based public service Organisation that is leading the path of innovation for the public sector in Zambia and the region. The institution has won a number of accolades for its flagship eNAPSA platform that enables employers and members to transact with NAPSA from anywhere. The institution has also introduced mobile services that have made it easier for employers and members to remit contributions and check details.

The ICTAZ is a professional body governed by Act No. 7 of 2018 that among other things regulates the development and practice of ICT in Zambia.