- February 7, 2018
- Posted by: Simangolwa Muyunda
- Category: News
The NAPSA Director General, Mr Yollard Kachinda has urged members of staff to improve the turnaround time for payment of all types of benefits in order to satisfy customers.
Speaking in Lusaka during a strategic planning meeting for Benefits staff this morning, Mr. Kachinda reiterated that NAPSA’s core mandate was to pay benefits in a responsible and timely manner as and when they fell due.
He said the Authority’s focus for 2018 and beyond was to ensure enhanced service delievery and customer service.
He emphasised that the Authority did not take pleasure in any delays in paying benefits to customers and everything possible should be done by all relevant staff to adhere to the Customer Service Charter