FAQS

Find clear answers to common questions about our services, policies, and processes. We're here to help make your experience seamless and hassle-free.

FAQS Self‑Employed
FAQs on Self‑Employed

Self‑Employed

  1. Members are required to make contributions on a monthly basis, but can pay daily, weekly, monthly, quarterly or annually, depending on their ability.
  1. Contributions can be made daily, weekly, monthly, quarterly or annually.
  1. Yes – a 10% cumulative penalty is charged on payments not made by the due date.
  1. No – contributions don’t have to be continuous; pension qualification requires 120 contributions (10 years), but other benefits (e.g., maternity) may be available after 12 contributions.
  1. If at retirement age but fewer than 120 contributions have been made, a lump sum (indexed to inflation) is paid once.
  1. No – only your social security number and the amount of your contribution are needed.
  1. Self‑employed members can pay via mobile money using the USSD code *677# or through a registered NAPSA agent on eNAPSA.