Visit the nearest NAPSA office or mobile office with an original Identity Document.
Consult with NAPSA staff to determine your eligibility for benefits.
Obtain and complete the necessary claim forms provided by NAPSA.
Submit the completed forms along with any required supporting documents.
Await processing; if all documents are in order, benefits are typically processed within 30 working days.
Our 2025 Strategic Goal
K10bn Contributions, K95bn Investments, 50% improvement on TAT & 15% Expense
The National Pension Scheme Authority (NAPSA) administers
Zambia's social security system, providing income security through retirement, invalidity,
and survivor benefits...