- June 13, 2025
- Posted by: Hope Kayuni
- Category: General
Please be informed that the current eNAPSA online platform was officially shut down on Thursday, 12th June 2025, to facilitate a seamless migration to our newly developed and enhanced digital service platform, iCARE. This move marks a significant step forward in improving how members and employers interact with the National Pension Scheme Authority (NAPSA) online.
The iCARE platform is designed to provide a more user-friendly, efficient, and secure online experience. It will officially go live and become accessible to the public on Monday, 16th June 2025. As such, during this transitional period (from 12th June to 15th June), no online services via eNAPSA will be available.
We strongly urged all employers, members, and stakeholders to complete any urgent or time-sensitive transactions on the eNAPSA platform by Wednesday, 11th June 2025 at 23:59hrs, as this was the final deadline for processing submissions and requests on the outgoing system.
Starting 16th June, all transactions including member registrations, contribution submissions, benefit claims, and more must be conducted exclusively through the iCARE platform. We encourage users to take time to familiarize themselves with the new system ahead of its launch. To assist with this, comprehensive user guides and instructional resources have been made available on our official website at .
We understand that transitions may bring about a few challenges, and we sincerely apologize for any inconvenience caused during this temporary service interruption. Your patience, cooperation, and continued support are greatly appreciated as we work to deliver a better and more responsive service experience for all.