Corporate Strategic Plan

The Corporate Strategic Plan 2013- 2017
The National Pension Scheme Authority (NAPSA) has in place a Corporate Strategic Plan (CSP) which has been running for the period 2013 to 2017. Among the main focus areas as prescribed by the management and the board is enhancement of social security coverage as well as benefits processing.
This CSP has outlined a number of specific strategic initiatives that will assist in the achievement of this goal, which include: extension of social security coverage to the informal sector, complete the decentralization of benefits processing, introduce the use of technology in the management of funds, enhance communication links in the authority and with external agencies, design mechanisms for continuous improvement of service delivery, and re-branding and enhancement corporate image; among other initiatives.

The CSP is based on the Balanced Score Card model and has the following perspectives:

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